Refund policy

Shipping, Return, and Refund Policy:

All orders are processed same day, and they leave our manufacturing facility within 24 hours. All orders are sent by USPS and arrive in 2-4 days in the United States.

Sancta Vita ships to all PO and APO Boxes. Additionally, there is nothing we enjoy more than getting an order from a service member and shipping our products forward.

Given the different regulatory regimes, we only ship to customers in the United States, APO addresses being the only outlier to that rule.

Due to the potential safety risk associated with ingestible product types, all of open items are non returnable, and all sales are final. If the item arrives damaged or defective, or if you have any issues, please reach out to us immediately at info@sanctavitasupplements.com. We will then immediately process a replacement order.

Return Policy

At Sancta Vita Health, your satisfaction and well-being are at the heart of everything we do. We strive to provide not only premium supplements but also exceptional customer service. If for any reason you are not completely satisfied with your purchase, here is our return policy:

Time Frame: All returns must be initiated within 14 days of the purchase date. This allows us to manage our inventory effectively and ensures that all our customers receive the highest quality products.

Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This helps ensure the safety and integrity of our products.

Return Process:

  1. Contact Us: Please reach out to our customer service team to initiate a return. You can contact us via email at [insert contact email] or call us at [insert phone number]. Our dedicated team is here to assist you with any issues or concerns.

  2. Return Authorization: Once we review your return request, we will send you a return authorization and detailed instructions on how to send back your product. Please do not send your purchase back to us without receiving this authorization.

  3. Refund: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges: If your product is defective or damaged, we are happy to exchange it for the same item. Please follow the return process outlined above and specify that you would like an exchange.

Exceptional Support: Our customer service team is eager to assist you with any part of your experience. If you have questions about our return policy or need help with a return, please do not hesitate to get in touch.

Final Thoughts: At Sancta Vita Health, we are dedicated to your health and satisfaction. We are here to support you every step of the way and ensure that your experience with us is nothing short of excellent.

For all wrong or damaged orders, please email us immediately at info@sanctavitasupplements.com so we can process your order and get you your product.

Should a refund be granted, please expect that to be processed within 15 days.